100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information. Bicycles are non-refundable, exchange only or in-store credit.
Shipping offered for merchandise delivery:
|Order Amount||Standard Shipping||Store Pickup*|
|Up to $50.00||$10.00||FREE|
|$150.01 and over||$25.00||FREE|
Note: Orders usually ship one business day after being placed. (Items shipped from Monday to Friday)
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Bicycles are not shippable, but can be ordered for FREE in-store pickup. Some car bikes racks and roof boxes may have shipping restrictions.
Sorry, but we do not ship outside of Canada.
In stock orders will be ready within 1 to 3 business days, and items shipped from outside warehouses will be ready within 5 to 10 businees days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
INFORMATION SECURITYWe protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns back insured by Canada Post (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
Items returned must be unused and in original packaging.
Bicycles are non-refundable, exchange only or in-store credit.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!